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Case Study

How Maantic Helped a Leading Hi-Tech Company Deliver Dynamic Digital Customer Engagement

Domain: Hi-Tech

Product line :

Key Challenge:

  • The Hi-Tech manufacturer had several disparate systems and processes, and had to traverse for every Order processing and Procurement service.
  • The company needed to consolidate all legacy workflows, business process management, and case management solutions.

Our Solution:

Digitized customer and employee touchpoints, bridging systems, processes, and people at scale, in real time and with agility.
The implementation team integrated local SAP systems and legacy databases across locations, creating a single, end-to-end, cost-effective, agile platform.
End-to-end automation and orchestration across multiple delivery functions.

The Result:

By standardizing complex sales processes

across its expanding supply chain, the new sales automation system easily delivers quotes, design samples, and engineering studies to their complex business network.

60% decrease

in customer onboarding time.

80% of common

business processes standardized.

Risk mitigated for potential claims

related to regulatory and compliance requirements.

Related Tags:

Customer Service

Low-Code Development

Process Automation

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Questions? Want To Know More.

To know more about how Maantic has delivered digital transformation solutions, reach out to our Solar Energy digital transformation expert.