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Case Study

AIML Implementation for a CLM Product

Domain: Other Products & Services

Product line :

Key Challenge:

  • Lack of a standard template for documents.
  • Every customer needed access to different attributes within each document.
  • Implement extraction of custom attributes from the document.
  • Achieve a high level of accuracy for extracted attributes.
  • Support the legacy migration of existing documents for different contract types.

Our Solution:

Configured different AI Models, Rule sets on clients instances to write specific rules for the AI discovery of attributes required to be extracted from the documents for each contract types.
Developed rules for extracting different attributes using the Rule Editor and rules were executed by CLM product and get the extraction results which will be displayed as suggestion to the user on the UI.
Performed the benchmarking for the extraction using the rules created.
Fine tunned the rules for the different attributes extraction until achieved the set accuracy percentage for the attributes.
Worked on legacy migration process and closely worked with Legal and functional team to perform legacy migration and support on verifications.
Supported UAT/Prod for different AIML implementation and legacy migrations.

The Result:

Achieved the desired 80+% of accuracy

for the different attributes for the contract types.

Rolled out

the AI discovery phase in quick time.

Implemented 4+ AIML implementations

using the reusable rules for similar attributes.

Related Tags:

Customer Service

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