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Case Study

Leading Home Care Service Provider Significantly Improves Patient Experience and Nursing Care-Service

Domain: Heathcare & Life Sciences

Product line :

Key Challenge:

  • The Leading Home-care organization providing nursing services was in need of an immediate revamp of its process due to social distancing requirements, provider availability, and also needed to improve care-service monitoring at the local departmental and provincial levels by providing up-to-date reports.
  • The care delivery model had to be adjusted based on patient segmentation.

Our Solution:

The new patient journey application eliminated data silos for real-time access to patient data in a single solution.
Unified data views for both nurses and patients with real-time information sharing.
Patient follow-up procedures become easier, including appointment scheduling and test results, for a cycle of consistent communication.

The Result:

Improved patient care

with Appian as the backbone for patient management, staff planning, and employee administration.

Allowed clinicians and nurses

within facilities to spend more time with patients instead of in front of a computer screen.

80% increase in processing,

and enabled to rapidly detect and respond to changes in demand for nursing care.

Related Tags:

Customer Service

Low-Code Development

Process Automation

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